Contact Us
Questions about the quest, or something broken on the site? Send a message — we'll help you get back to slaying the Beast of Confusion.
What we can help with
- Course content questions (modules, quizzes, worksheets)
- Technical issues — broken links, PDFs that won't download, videos that won't play
- Progress or certificate problems (modules not marking complete, certificate locked)
- Accessibility or display issues on your device or browser
What to include in your message
The more detail you give us, the faster we can help. Please include:
- Which page or module you were on (copy the URL from your browser if you can)
- What you expected vs. what actually happened
- Your browser and device (e.g. Chrome on Windows, Safari on iPhone)
- Screenshots if something looks wrong on screen
Send a message
Fill out the form below — it opens your email app with a pre-filled message to support@benefitsunlocked.info.
Response expectations
We aim to reply within a few business days. For purchase or access questions, include the email you used at checkout. All sales are final — digital course content is delivered instantly; see our refund policy for details. This is an educational course — not a benefits hotline or professional advisory service. For questions about your specific employer plan, contact your HR or benefits administrator.
Quick fixes — common technical issues
Can't download a PDF?
Try right-clicking the download link and choosing Save link as… Some browsers block downloads from local or file-based sites. If you're opening the site from a folder on your computer, use a local web server or host the site online for reliable downloads.
Video won't play?
Embedded YouTube videos need an internet connection. Check that your network allows YouTube, try a different browser, and disable ad blockers on this page. If the embed is blank, use the transcript link on the module page instead.
Certificate locked?
You need all 8 modules marked complete and a passing score (8/10) on the Final Quest Test. Sign in with the email you used at checkout first. Completion progress is saved on this browser — clearing site data or using private browsing can reset your checkmarks, but your purchase access stays active once you're signed in.
Progress reset or not saving?
Two things work differently now. Your license is tied to the email from checkout — sign in with a magic link to unlock the quest. Module and quiz progress still saves on this browser and device (not synced to the cloud). Don't clear site data for this site, stick to the same browser when you can, and avoid strict privacy modes that wipe storage when you close the tab. Each license works on up to 2 devices at a time. Lost your checkmarks? Your access is still good — replay the modules and beat the boss again.